UNIVA Oak Holdings Limited

SHAREHOLDER INCENTIVES

TOPIR InformationShareholder Benefit Plan FAQ

Shareholder Benefit Plan FAQ

【Inquiries exclusively for shareholders】0570-022-331(Weekdays 9:30~17:00)

Shareholder Benefit Information Related

What is “Shareholder Benefit”?

Shareholders holding 10 units (1,000 shares) or more as recorded in the shareholders’ register as of March 31, 2023 will be eligible, and will receive points as a shareholder benefit that can be used on the “Shareholder Benefit Shopping Site” to be newly established on the Company’s website, depending on the number of shares held.

About Login ID/PW

For continuing shareholders from FY2022, you can log in with the same ID/PW as last year. No initial login is required, and you can log in as before.
For new shareholders starting in 2023, you will need to register a new e-mail address and log in for the first time. Please refer to the ring of instructions regarding the procedure.
Reference link:First-time login procedure

Lost the document “Information on Shareholder Special Benefit Plan”.

We are sorry, but we do not reissue these documents.
Please contact us using the inquiry form.

Email address related

I don’t have/know the email address to register

An email address is required to log in to the Shareholder Shopping Site (Shopify). If you do not have an e-mail address to register, please prepare one. Please note that although you may use your family’s email address, there is a possibility that IR or product PR emails may be sent to your email address once a month or so. Please understand this beforehand.

I want to register my family members with the same e-mail address.

You cannot register with the same e-mail address. Please prepare the e-mail address of each person who will register.

I enter my email address and press settings, but it takes me back to the original screen.

It is possible that your e-mail address is already registered. According to the specifications of the Shareholder Special Benefit Site/Shareholder Special Benefit Shopping Site (Shopify), the same e-mail address cannot be used by more than one person. Please make sure that your family or acquaintances are not using that email address.

Authentication fails when I click on the URL in the email.

Cause 1: After clicking the link once, authentication fails the second time and thereafter. Authentication has already been completed, so please proceed from “Click here for the second time or later”.
Cause 2: The clicked link may be incorrect, for example, the link is broken in the middle.

I don’t get mail.

If you do not receive the e-mail, please check your “Junk Mail Folder. If you are using a free email address (Yahoo mail, Gmail, etc.), the email may be automatically sorted into your “Junk Mail Folder.

I want to change my registered e-mail address.

Please login again from “Click here for first time login” and change your e-mail address setting to the e-mail address you wish to change. Please note that if you have previously placed an order on the preferential shopping site, you will not be able to view your order history unless you log in with the e-mail address you used at that time.

Product Purchase

Unable to add items to cart

Products are divided into categories of “Room Temperature Products”, “Frozen Products”, and “Ordered Products”. Please note that you will not be able to add items to your cart if you try to select items in a different category while items are in your cart. Also, if the selected product is sold out, it cannot be added to the cart.

If a coupon cannot be redeemed due to an error when making a payment at the store

If you press the “Back” button or close the window after applying the coupon during payment, an error may occur and the coupon will be temporarily used (cannot be used). In this case, please contact us through our call center or inquiry form.
Call center number: 0570-022-331 (weekdays 9:30~17:00)

I want to know about shipping charges.

All items currently listed include shipping charges.
Please note that some products are not available in certain regions. Areas where the product is not available for purchase are indicated in red in the product details column.

I want to make sure I am able to purchase the product.

You can check the order management on the order completion email and order history or on the administration page of the shareholder shopping site (Shopify).

Will I receive an order completion e-mail?

An email with the following title will be sent to your registered email address.
title: Confirmation of Order Order No.〇〇〇

When will I receive it?

Normally, orders are shipped within 3-14 days of placing an order. However, during periods when orders are concentrated, such as the months when the preferential treatment begins (around July through September) and during the year-end and New Year holidays, it may take longer to ship your order. In such cases, we will notify you via a notice on the shopping site.

I want to cancel my order.

Orders can only be cancelled on the same day. If you wish to cancel, please contact the call center below. (Changes cannot be made through the shopping site.)
Call center number: 0570-022-331 (weekdays 9:30~17:00)

I want to change my shipping address or mailing address.

Changes to order information can only be made on the same day. If you wish to make changes, please contact the call center below. (Changes cannot be made through the shopping site.)
Call center number: 0570-022-331 (weekdays 9:30~17:00)

Can I specify the delivery date and time?

We are sorry, but we are not able to specify the delivery date or time.

I want multiple sets of room temperature or frozen products.

Since the items are not packaged as separate sets, if multiple items are purchased in one order, they will be delivered individually in one cardboard box. If you wish to have each set packaged separately (in separate cardboard boxes), please place multiple orders.

Do you have any gift items available?

Gift delivery is available only for “Order in” items.
A delivery note will not be included in the order. In addition, the shipping origin will be the client and the delivery destination will be the destination received.
If a shareholder orders for home use, both the shipping source and destination will be in the name of the “shareholder”.

Attention)”Room temperature products” and “Frozen products” are not recommended as gifts since a delivery note will be included. In addition, please be careful when sending to a person other than the shareholder, as the shipping origin is “Unimarche” and the delivery address is the addressee. When sending to family members or relatives, etc., please be sure to inform the recipient of the package and request that they receive it in advance. Translated with www.DeepL.com/Translator (free version)

Item was not received due to absence

If you are not at home, the delivery company will send you a “notice of absence”, so please be sure to pick up your package during the retention period. Please be sure to pick up your order during the storage period. Please note that we will not reship or refund your order in the event that you fail to pick it up.

Goods have not arrived.

Basically, delivery is made within 2 weeks from the time of order. However, due to the high concentration of orders between July and September, it may take up to 2 weeks for delivery. We apologize for the inconvenience, but please be patient.

Sold Out

Products that have been sold out by popular demand will be restocked sequentially from the beginning of August. (Some items may be sold out.) We also plan to add new products as needed. New products will be added as needed.

Point-related

Can I purchase items beyond my retention points?

Excess amount can be paid by credit card. Credit cards accepted are VISA, mastercard, and JCB.

Can I carry over excess points after purchase?

We apologize for the inconvenience, but your points will expire at the end of June 2024 for the fiscal year 2023.

I don’t know how many points you have.

Please log in to the Shareholder Portal site to check your current point holdings.

I don’t know how to use the preferential points.

Please add the items you wish to order to your cart and enter the number of preferential points you wish to use in the “[Use points to purchase and convert to discount coupons]” box at the bottom of the page. Then click the green button that says “Use Points” to redeem your points.

Other

I don’t have a phone or computer.

Redemption for the special benefit products can only be done online. If you are a shareholder who does not have a smartphone or PC, please consider asking a family member or friend to do this for you. In addition, an e-mail address is required for registration. Information may be distributed to the registered e-mail address in the future.